Counsellors are available Monday to Friday from 6pm to 9pm EST at 1.866.NASEEHA.
Our counsellors are young practicing Muslims who come from various cultural and academic backgrounds. These are individuals who have displayed an in-depth understanding of the issues facing Muslims youth, exceptional involvement in the Muslim and the wider North American communities, and excellent academic accomplishments. The counsellors’ diversity facilitates Naseeha in serving North American Muslim youths of various backgrounds and experiences.
Naseeha has developed an extensive orientation process, as well as an on-going training program. During the orientation process, counsellors are provided with extensive instruction and support on phone counselling, as well as counselling within an Islamic framework. At this time they receive further in-depth training on the issues facing Muslim youth in North America. This training has been developed in conjunction with other counselling professionals, health care workers, and social service organizations. Naseeha also provides educational development training for its counsellors. This on-going training focuses on specific issues, such as depression, suicide, family violence, etc. during each session.
This allows Naseeha counsellors to have a greater understanding of the challenges facing youth, techniques to help callers, and types of resources available within the community. Naseeha works with experts in their fields, such as doctors, psychiatrists, lawyers and social workers, to develop and facilitate the educational development training. We are strongly encouraged on providing Peer to Peer counselling and therefore, all of our counsellors are aged between 18 – 30 years of age.